Frequently Asked Questions

Getting Started

If you have any burning questions, product suggestions, or just want to chat, send us a message through our live chat. We'll be happy to help, and we'll respond as soon as we can. Or, if you prefer, you can shoot us an email at [email protected]. We're always eager to hear from our customers and help in any way we can.

Lower price, Original files without malware, viruses, or advertising. All products work on an unlimited number of websites (domains) (unlimited license). All products are available by direct links. We regularly update products and constantly add new products, which are difficult to find anywhere else!

Looking for safe and trustworthy files? Our site offers 100% reliable options that are free from malware. All themes and plugins come directly from the producing company and are unmodified when transferred to our site. Use them on your website with confidence – we don’t sell products from third-party sources.

There are no limits on the number of plugins and themes you can use. They are all GPL licensed, so you can use them on as many sites as you want without any restrictions.

All WordPress items such as plugins and themes are licensed under the General Public Licence (GPL).

This means that once we have purchased the item we are free to redistribute it if we choose to do so.

Your membership to our site goes towards maintaining and buying the subscriptions to theme and plugin Developers. This form of crowdfunding helps keep prices low and we can then pass this benefit on to you.

There is no limit on themes and plug-ins that you have installed any time. 

General

Unfortunately, we cannot provide technical support for the plugins and themes on our site. If you need help, you can either purchase the product directly from the author (a link is provided) or hire a freelancer. You can also check out some helpful WordPress community forums for assistance.

We’re able to offer our products at a discounted price because we don’t offer support. However, we’re happy to help with installation and minor technical issues. Don’t hesitate to reach out to us via our live chat or Facebook page.

Yes, we promptly update our products as soon as new versions are available. You can also notify us by clicking the ‘update’ button on each product page.

We send regular emails with update information, so make sure to provide a valid email address when signing up. You can view all updates on our update page.

Ignore the registration boxes. Developers include them for automatic updates or support registration, but they are not necessary for the plugin or theme to function properly. We recommend manually updating your theme/plugins when new versions are available on our site.

We strive to provide our customers with the products they need, and we take their requests into account when adding new items to our site. However, availability may change without notice. If you’re looking for a specific product, please don’t hesitate to contact us at [email protected] or visit our request page.

Downloads & Updates

  • If you have purchased a single product(s), then you can visit “My Account > Downloads” tab to download your products.
  • If you have purchased any membership plan, then you can download the product by visiting the product listing page. The default ”Download Cart” button will be replaced by the download button for all the products listed at our website. You can Directly download by Clicking the download button.

To Update Manually follow the instructions below: 

  • Download the new version of the plugin or theme you want to update.
  • Log into your WordPress Admin Panel / Dashboard.
  • Go to “Plugins > Add New” in case of plugin OR “Appearance > Themes > Add New” in case of theme.
  • Click the “Upload Plugin” or “Upload Theme” button, as the case may be.
  • Select the zip file with the new plugin or theme version to install.
  • Click the “Install Now” button.
  • After the process is successful, press “Activate” plugin or theme.
  • Done.

Many WordPress users have experienced this common error: premium themes often come with documentation and other unnecessary files inside the folder. To fix this, simply open the folder and upload only the theme file. For more details, search Google for additional information.

Policy

Even after your membership expires, you can continue to use the products you’ve downloaded. However, you will no longer have access to updates or be able to download new items. Your existing installed plugins and themes will still work on your website.

To prevent leeching, we have implemented download limits for our memberships. We have set these limits with the needs of real users in mind. Monthly members can download 20 products per day, half-yearly members can download 30 products per day, yearly members can download 40 products per day, and lifetime members can download 50 products per day.

Given the digital nature of our products, there are no trials or grace periods after purchasing a membership or individual item. All sales are final, and once you have downloaded an item, it cannot be returned. However, if you encounter a problem with a separate product purchase that we are unable to solve, we will refund your full purchase price without question.

Refund requests for membership plans will not be entertained under any circumstances, even if you have not downloaded any products or are dissatisfied with the items you have received.

We will consider refund requests on a case-by-case basis, but generally, we are not obligated to provide a refund if:

  • You have changed your mind.
  • You made a mistake when purchasing.
  • You ask for purchase keys or API access.
  • You lack the technical ability to make the item work.
  • The item has been removed from our website and can no longer be downloaded.
  • You are in violation of our fair play policy.

None of our payments are recurring, so you don’t need to worry about automatic deductions from your account. You are free to renew your membership whenever you choose.

We use only PayPal and Stripe for online payments, which are the most popular and secure options available.

All of our payments are processed through a 100% secure SSL checkout.